CheckOutRBC» MLM

Give Extra Customer Service to Support Your Downline Associates

Ron Brittain — Mon, 26 Jul 2010 15:45:42 +0000

People will often sign up what we would really call a “Customer” as Associates so they can have the wholesale buying privilege. Some may or may not ever refer anyone else to purchase our products.

If you had a traditional business how important are you “Customers” and what would you do to maintain their loyalty to you? An associate who purchases product every month could be worth thousands of dollars in commissions to you over the lifetime of your business. (In our compensation plan developing and maintaining a Bronze Director could be worth as much as $500,000 or more to you over a 10 year period.)

Your entire downline – not just the Associates you personally enrolled are your customers and you have the potential to earn commissions from their monthly purchases. This includes everyone, including the Associates on your larger leg. We earn on all qualified volume and the sales on both your teams or legs is extremely valuable to you.

For your downline Associates who are who could be considered your “Customers” that purchase their product for personal use it is important for us to give EXTRA customer service or something more than company “B” or the store.

Here are some suggestions that can be applied to give us the edge to maintain our downline volume base for years to come:

1. Information – people often forget why they got excited about a product. It is our job to continually give information about our products to confirm to them the benefits that our products have to offer.

2. Reminders – people need the reminders about product specials, product benefits, product features and sometimes just to get their order in each month.

3. Phone Calls – a short simple phone call can speak volumes to show people you care. Repeat a recent story about the benefits of one of the products or mention a new product. Ask the questions. How are you doing? Can I help you with any products?

4. Flyer/Bulletin – dropping a note with a new flyer or bulletin about information that they may be interested in can inspire them to take more product.

5. Emails – this is a great way to reach a lot of people with one message and a easy way to stop and say thank you. Let people know you care.

6. Audio/Video – send something new and interesting that they may be interested in. Quite often the information will increase their usage. Guide them to use our informational site at www.checkoutrbc.com.

7. Conference Calls – let people know about upcoming calls that may interest them or offer to do a 3-way call with someone they would like share our products with.

8. Meetings – home meetings, small area meetings, corporate meetings, product and comp plan trainings, etc. – remember to include your good customers in any open meeting. A meeting group can be just a couple people sitting around the kitchen table.

9. Thank You Cards - people need to know you appreciate them.

10. Support – Ask questions- How can I help you? Let people know you are there to support them and if you don’t have the answer you will find out for them.

Give the EXTRA customer service that will set you apart and create lifetime customers for you!

Lead with the Benefits

Ron Brittain — Sat, 24 Jul 2010 20:03:43 +0000

We are so proud of all the awesome natural ingredients and history of our company that we often fail to get our prospects and customers excited about what the product or marketing plan can do for them.

Always begin with what can the product or plan do for the prospect. Ask questions. Is he or she looking for more income, better health, or maybe a home based business? Always share what are you excited about. People love enthusiasm and passion, they will want what you have.

An example would be: I am so excited about MSM with Microhydrin, it helped to get rid of the constant pain in my hand, it is so healthy for the connective tissues in my skin, it helps to get rid of my aches and pains and it is such an awesome anti-inflammatory that my sinus issues are gone. I did not realize my body needed sulfur. Since I have been taking the product everyone has been commenting on how healthy my skin looks.

We want to offer more than our competition. Share and educate, you do not need to sell. People can close themselves when they see the benefits the product or plan offers.

Then we can talk about the features. An example would be: MSM – is a natural form of the mineral sulfur. People have been using it for years to help support their connective tissues, It has our proprietary blend of Microhydrin in it as a carrier to bring it to the cell membranes. Microhydrin is also known to give us energy, endurance, and help muscle recovery. It will actually help to reduce the lactic acid build up in our muscles. Our company has been in business for over 19 years and offers a money back guarantee. I can show you how to can buy this product at wholesale, which is my cost.

Good Manufacturing Practices (GMP)

Sandy Brittain — Sat, 15 May 2010 14:13:23 +0000

RBC Life Sciences Gets an “A”! We Earned our Good Manufacturing Practices (GMP)Registration

What does GMP certification/registration mean to you? It gives you and your customers extra assurance that our products are produced in a high-quality, safe environment. It is Certified by NSF saying that we meet or exceed the FDA’s regulations for Good Manufacturing Practices in the Dietary Supplement Industry. NSF International is an independent, not-for-profit organization, that offers programs to augment and support the work of regulatory officials around the country, including certification, as well as onsite audits and inspections.

We began working towards our goal of being GMP compliant early in 2009 and just finished certification. The entire company has been trained on these processes and will be audited twice a year to make sure it is staying compliant.

Press Releases

NSF International Certifies that RBC Life Sciences Meets Dietary Supplement Good Manufacturing Practices
Irving, Texas (RBC Life Sciences: OTCBB: RBCL) � RBC Life Sciences, a provider of proprietary nutritional supplements, wound care and pain management products, announced today that it has been certified as being compliant with Good Manufacturing Practices (GMPs) for the dietary supplement industry.
After conducting a rigorous audit, NSF International�an accredited, not-for-profit organization that developed the American National Standard (NSF/ANSI 173) for dietary supplements �has certified that RBC Life Sciences� facilities and manufacturing process comply with NSF/ANSI Standard 173-2008. This standard coincides with GMP regulations instituted by the U.S. Food and Drug Administration.
“RBC Life Sciences has dedicated itself from its founding to maintaining the highest safety and efficacy standards in the industry,” said the company’s President and CEO John W. Price. “Certification by NSF International assures our consumers they are receiving dietary supplements produced in a high-quality, safe environment.”
When Congress passed the Dietary Supplement Health and Education Act of 1994, it requested the FDA to write Good Manufacturing Practices for manufacturers to follow. The FDA recently published these GMPs, which require manufacturers to evaluate the purity, quality, strength and composition of dietary supplements to ensure safe, accurately labeled products.

Ed Wyszumiala, general manager of the NSF International Dietary Supplements Certification Program said: “NSF GMP Certification enable companies, such as RBC Life Sciences, to demonstrate compliance with GMP regulations and show their customers that they are the taking all of the essential steps to help ensure safety and quality.”
RBC Life Sciences is also listed on NSF International�s website to show that the company is certified.

To your Health and Success

Taiwan Market

Sandy Brittain — Wed, 24 Mar 2010 15:22:45 +0000

March 24, 2010
RBC Life Sciences Begins Selling Products in Burgeoning Taiwan Market
Irving, Texas (RBC Life Sciences: OTCBB: RBCL) — RBC Life Sciences, Inc., a provider of proprietary nutritional supplements, wound care and pain management products, announced today that it has begun selling selected nutritional supplements in Taiwan utilizing the Not for Resale (NFR) model.

“Taiwan is an exciting market and is our entry to expanding sales throughout Asia,” said RBC Life Sciences President and CEO John W. Price. “By tradition, the Taiwanese are well aware of the role proper nutrition plays in optimal health. In fact, an overwhelming majority of Taiwanese consume nutritional supplements as part of their daily diet. The proprietary antioxidants and immune support products we’re offering are perfect for this market.”

RBC Life Sciences initially is offering only their flagship products through a dedicated Not For Resale Program, with additional products to be added later. Consumers may purchase products through the NFR Program by clicking on the “NFR Website” link at http://www.rbclife.com.

The NFR Program allows consumers in Taiwan to sign up as customers, purchase products, refer others to the program and receive commissions. The NFR Program also allows RBC Life Sciences’ independent Associates in the United States and Canada to build their domestic-based businesses in Taiwan.

One of the five products currently offered through the NFR Program is NeuroBright, a patent-pending botanical and antioxidant product formulated to assist brain health. A recent laboratory trial showed that test subjects’ learning and memory improved nearly 50 percent after consuming NeuroBright.

Dream Team

Sandy Brittain — Mon, 08 Feb 2010 19:08:19 +0000

Dream Team

Build a “Dream Team” list of your Top 10 people whom you would ideally like to have as the foundation of your business.

You can start by going through your downline, then add to that list people who you know and have not contacted yet. Look for some of these qualities:

– People who have a charity they are passionate about supporting.

– People who are warm, open, and easy to talk to.

– People who have good “people skills.”

– People who are reliable.

– People who are coach-able.

– People who have a reasonable amount of influence and credibility.

– People who are industrious.

– People who serve and give to others.

– People who smile and make eye contact.

– People who believe in you.

- People who are excited about wellness.

- People who like to make money.

To your Health and Success
Ron and Sandy

Are you Hitting the Mark?

Sandy Brittain — Mon, 08 Feb 2010 18:35:47 +0000

Leaders

Are you Hitting the Mark?

1. Motivating others

2. Casting a vision of success

3. Helping, supporting and serving others

4. Use and believe in the products

5. AND moving forward boldly!!!!

People can see it in your face, in your energy, in your body language, and in your attitude!

To your Health and Success

Ron and Sandy

Opportunity is not chance.

Sandy Brittain — Mon, 08 Feb 2010 18:34:27 +0000

Opportunity is not chance.

It is a CHOICE to be made!

Around every corner lies more opportunity than anyone can imagine —

. . . . . . . . . .if it is only sought with diligence, persistence, and hope.

Open the door to Opportunity with RBC

Call us if you need any assistance

707-272-5680 – Sandy

707-272-5653n – Ron

To your Health and Success

Ron and Sandy

Imagine your life five years

Sandy Brittain — Mon, 08 Feb 2010 18:28:35 +0000

Imagine your life five years from now in the most exquisite life-giving, fulfilling essence of well being that you can imagine.

Then begin to use that idea, that dream, as a roadmap for the choices you make, the plans you choose, the decisions you make – what you say “yes” and what you say “no” to.

It’s been said that for a sailor with no direction, no wind is favorable.

So what is the direction for your life today?

Remember to set your direction – if you continue doing what you have done in the past you will continue getting what you have – so if you feel like you are going no where – maybe that is the exact path you have set.

WRITE YOUR GOALS DOWN – SET A TIME LINE – STAY FOCUSED!!!

To your Health and Success

Ron and Sandy

Wondering what to say when you give someone a call or bump into a new prospect?

Sandy Brittain — Mon, 08 Feb 2010 18:27:13 +0000

Wondering what to say when you give someone a call or bump into a new prospect?

You might try something like:

1. Do you think it is important to actively pursue wellness?

2. Have you heard the buss on how important it is to help our body become alkaline?

3. What do you think is more important – our health or our money?

4. Do you know someone who might be interested in earning some additional money?

5. I found something and have never felt better – do you know someone who would like to feel better and have more energy?

Now, be excited with your answers – excited about the product results, excited about the income potential, etc.

Remember NO’s – are not really no – it is just not the right time for that person. allow people to be where they are

Don’t forget to work the endless chain!!

To your Health and Success

Ron and Sandy

What Image are you projecting?

Sandy Brittain — Mon, 08 Feb 2010 18:25:50 +0000

What Image are you projecting?

1. Are you excited? Your team and your new prospects need to see your excitement when you share the products or the plan with them.

2. Are you giving people a smile? The energy and welcome of your body language can start or end a conversation.

3. Do you make eye contact? Eye contact with a smile can say yes or no – it is up to you.

4. Hygiene - You don’t have to be dressed up to look clean and healthy – mouth and/or body odor can close the door with a new prospect.

5. Listen - Don’t be so busy to share what you have- take time to listen – Remember people don’t care how much you know until they know how much you care.

Smile, be happy, look good, and listen

Ron and Sandy