People will often sign up what we would really call a “Customer” as Associates so they can have the wholesale buying privilege.  Some may or may not ever refer anyone else to purchase our products. 
 
If you had a traditional business how important are you “Customers” and what would you do to maintain their loyalty to you?  An associate who purchases product every month could be worth thousands of dollars in commissions to you over the lifetime of your business.  (In our compensation plan developing and maintaining a Bronze Director could be worth as much as $500,000 or more to you over a 10 year period.)
 
Your entire downline – not just the Associates you personally enrolled are your customers and you have the potential to earn commissions from their monthly purchases.  This includes everyone, including the Associates on your larger leg.  We earn on all qualified volume and the sales on both your teams or legs is extremely valuable to you.
 
For your downline Associates who are who could be considered your “Customers” that purchase their product for personal use it is important for us to give EXTRA customer service or something more than company “B” or the store.
 
Here are some suggestions that can be applied to give us the edge to maintain our downline volume base for years to come:
 
1.  Information – people often forget why they got excited about a product.  It is our job to continually give information about our products to confirm to them the benefits that our products have to offer. 
 
2.  Reminders – people need the reminders about product specials, product benefits, product features and sometimes just to get their order in each month. 
 
3.  Phone Calls – a short simple phone call can speak volumes to show people you care.  Repeat a recent story about the benefits of one of the products or mention a new product.  Ask the questions.  How are you doing? Can I help you with any products?
 
4.  Flyer/Bulletin – dropping a note with a new flyer or bulletin about information that they may be interested in can inspire them to take more product.
 
5.  Emails – this is a great way to reach a lot of people with one message and a easy way to stop and say thank you.  Let people know you care.
 
6.  Audio/Video – send something new and interesting that they may be interested in.  Quite often the information will increase their usage. Guide them to use our informational site at www.checkoutrbc.com.
 
7.  Conference Calls – let people know about upcoming calls that may interest them or offer to do a 3-way call with someone they would like share our products with. 
 
8.  Meetings – home meetings, small area meetings, corporate meetings, product and comp plan trainings, etc. – remember to include your good customers in any open meeting. A meeting group can be just a couple people sitting around the kitchen table.
 
9.  Thank You Cards -  people need to know you appreciate them.
 
10.  Support – Ask questions- How can I help you? Let people know you are there to support them and if you don’t have the answer you will find out for them.
 
Give the EXTRA customer service that will set you apart and create lifetime customers for you!